Legal

Terms of Service

The terms on which Definitive Concept Ltd provides Definitive WebHost services.

Last updated 4 September 2026 · Definitive WebHost is a division of Definitive Concept Ltd

Who you are contracting with

Definitive WebHost is a division of Definitive Concept Ltd, a company incorporated in Mauritius, business registration number C16139207, VAT registration number 27442782, with its registered office at 15 Issackhan Street, Coromandel, Mauritius. In these terms, “we”, “us” and “our” mean Definitive Concept Ltd, and “you” means the person or organisation that orders a service from us.

These terms apply to every service you order from us unless we have signed a separate written agreement with you that says otherwise. Where a signed agreement and these terms disagree, the signed agreement wins.

Ordering and starting a service

An order becomes a contract when we confirm it in writing and, where payment is due in advance, when we receive that payment. We may decline an order, and we will tell you if we do.

Services are provided on a rolling term unless the order says otherwise. There is no minimum contract on our cloud hosting plans; server and management services may carry a term, which the order will state.

Prices, invoicing and payment

All prices are quoted in Mauritian Rupees and are exclusive of VAT, which is charged at the rate in force on the invoice date. Invoices are payable within the period shown on the invoice. If an invoice is overdue we may suspend the service after giving you notice, and we may charge interest at the rate permitted by Mauritian law.

We may change our prices. For services billed in advance, a change takes effect at your next renewal, and we will tell you at least thirty days beforehand.

What we will do

We will provide the services with reasonable skill and care, keep the platform maintained and patched, and make support available in line with the plan you hold. Our availability commitment and the credits that apply if we miss it are set out in our Service Level Agreement, which forms part of these terms.

We may carry out planned maintenance. Where it is likely to interrupt your service we will give you notice, except for emergency work needed to protect the platform or its users.

What you must do

You are responsible for the content you host, for the people you allow to use the service, for keeping your credentials secure, and for complying with our Acceptable Use Policy and with the law. You must keep your contact details current so that we can reach you about the service.

You remain responsible for your own backups of anything you cannot afford to lose, even where the plan includes a backup feature.

Suspension and termination

We may suspend or withdraw a service if you materially breach these terms or the Acceptable Use Policy, if an invoice remains unpaid after notice, or if continuing to provide it would put the platform, other customers or us at risk. Where circumstances allow, we will tell you first and give you an opportunity to put things right.

You may cancel a rolling service by giving us notice before the next renewal date. Fees already paid for a period that has begun are not refundable unless the law requires otherwise.

On termination we will, on request made within thirty days, provide a copy of your data in a reasonable format. After that period we may delete it.

Liability

Nothing in these terms limits liability that cannot lawfully be limited. Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill or indirect or consequential loss, and our total liability in any twelve-month period is limited to the charges you paid us for the affected service in that period.

We are not liable for failures caused by events outside our reasonable control, including failures of third-party networks and utilities.

Data protection

Where we process personal data on your behalf we do so as your processor, on your documented instructions, and in accordance with the Data Protection Act 2017 of Mauritius. Our Privacy Policy explains what we collect and why.

Changes to these terms

We may amend these terms. We will publish the amended version on this page and, where a change materially affects you, we will tell you at least thirty days before it takes effect.

Governing law

These terms are governed by the laws of Mauritius, and the courts of Mauritius have exclusive jurisdiction.

Contact

Questions about these terms should go to sales@definitiveconcept.com or +230 5251 8311.

If anything here is unclear, write to sales@definitiveconcept.com or call +230 5251 8311 and we will explain it in plain terms.