Server Management
Keep your servers. Hand us the running of them.
Your hardware can sit anywhere — your office, your rack, another provider. We monitor it, patch it, harden it and answer when it pages at three in the morning.
What we cover
Seven things that stop being your problem
Monitoring, 24/7
Availability, load, disk, memory and service checks, watched by people as well as software.
Patching & updates
Operating system and stack updates applied on a schedule you approve, tested first.
Hardening & firewall
Baseline configuration, firewall rules, access control and regular review.
Backup management
Backups configured, verified and restore-tested — not just scheduled and forgotten.
Performance tuning
Web server, database and cache configuration tuned to the workload you actually run.
Incident response
A named escalation path, an agreed response time and someone awake at the end of it.
Monthly reporting
Uptime, incidents, patches applied and what we recommend changing next.
Not sure what you need?
We will audit what you have and tell you honestly what is worth covering.
How onboarding works
From first look to steady state
1. Audit
We inventory what you run, how it is configured and where the risk sits.
2. Onboard
Access, monitoring agents, backup checks and an agreed escalation path.
3. Monitor
Round-the-clock checks with our team responding before you notice.
4. Optimise
Tuning, capacity planning and hardening as the workload changes.
5. Report
A monthly summary you can hand to your board without translating it.
Three service levels
Priced on the number of servers and the response time you need.
Essential
Monitoring and patching for a stable, low-change environment.- 24/7 monitoring and alerting
- Monthly patching window
- Backup verification
- Business-hours response
Professional
For production systems the business depends on daily.- Everything in Essential
- 24/7 incident response
- Hardening and firewall management
- Performance tuning and monthly report
Enterprise
Estates, compliance obligations and tight recovery targets.- Everything in Professional
- Named technical account manager
- Custom SLA and recovery targets
- Quarterly review and roadmap
Requests go to sales@definitiveconcept.com. All prices in MUR, exclusive of 15% VAT.